Privacy Policy

Who we are

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Kichimall pledged to maintain robust privacy protections for its users and is run by its affiliates (collectively and individually, “Kichimall”, “we”, “us” or “our”). ”You” refers to you, as a user of our Site or our service. Kichimall takes pride in one of its core values of creating long-term relationships with customers and is committed to taking all users’ privacy rights seriously. We take responsibilities in “Privacy Laws” and regulations and all your personal information is treated confidentially. We comply with the requirements under Singapore’s Personal Data Protection Act (“PDPA”). The term “Personal Data” refers to your personal information as an individual, defined under PDPA. If you are located in the European Economic Area (“EEA”), Kichimall is also compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679.

Therefore, we have established this Privacy Policy that is designed to assist you in understanding of how we handle your personal information for our services.

By accessing our services and accepting the Policy and User Agreement when registering an account with us, you consent and agree to our practices, policies, collection, storage, use and disclosure of your personal information as described in this Policy.

We may update this Privacy Policy from time to time. Any changes we make to this Privacy Policy in the future will be updated accordingly to this page. Therefore, we reserve the right to amend and update this Privacy Policy at any time. This Policy is effective on December 01 2020 for current users, and immediately for new users after registration.


If you have any feedbacks or complaints regarding of your Personal Data, please do not hesitate and approach us through our Contact Us page.

Collection of Personal Data

We collect “Non-Personal Information” and “Personal Information”. Non-Personal Information includes information that cannot be used to personally identify you (e.g. data about the browser, the way you navigate the store). Personal Information includes your Personal Data (e.g. email, contact information) which are required in the registration process at the Site.

At Kichimall, we collect:

  • Your name and surname
  • Your gender
  • Your date of birth
  • Your email address
  • Your physical address
  • Your phone number
  • Your bank account and payment details
  • The data about the browser and device you use to view the store
  • The way you navigate the store

Your Responsibility

By accessing our services, you agree not to submit any false or misleading information of your Personal Data. Should there be any changes to such information, you are responsible to update your Personal Data by accessing to your account in our Site. If you are unable to update your Personal Data, do not hesitate and inform us through our Contact Us page. We hold the right to request further documentation to verify your Personal Data as part of our customer verification processes.

You are not obliged to submit your Personal Data to us. However, if you choose not to submit your Personal Data or decided to withdraw your consent to our use of your Personal Data, we may not be able to fully assist you with our services.

Should you provide any Personal Data of the third party to us, you hold the responsibility by obtaining the necessary consent from that third party to disclose his/her Personal Data to us, as per the policies in this Privacy Policy.

Use of Personal Data

We gather your contact details because they are necessary to accept and process your orders, and to make sure you have got your packages.

We gather the details of your technical equipment and on-site behavior in order to make our store more user-friendly, and to personalize our store services for you (e.g. to automatically switch the store to the mobile version).

Disclosure of Your Personal Information

Kichimall will/may need to disclose your Personal Data to our third party service providers or affiliates, whether located within or outside Singapore.

Our third parties include:

  • We work with outer companies that support us by providing the best service for you. We limit the data they can access to only what is necessary for them to perform their obligations.
  • Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you.

How Long Do We Retain Your Information?

We will keep your Personal Data for as long as it is required to fulfil the purposes outlined in this Privacy Policy. Unless a longer period is necessary for tax, accounting or other applicable laws.

How to Protect Your Information?

You are responsible for your username and password safety and security on Kichimall. We advise you to choose a strong password and have it change frequently. Please inform us immediately if you suspect any unauthorized use of your login account and password.

Note: Kichimall shall not be liable for any unauthorized transactions or activities within your account. As we are in a position to assume that any user of your account is you.

Children’s Privacy

Our services are not intended for children under the age of 18. If you happen to be under 18, you should use the Site only with the accompaniment of a parent or guardian and should only submit your Personal Data only when you are over 18. We will remove accounts and any Personal Data that are being operated by such children under the age of 18


“Cookies” is a small form of data (generally consist of letters and numbers) that is stored in your computer while browsing a website. Cookie allows us to quickly match your preferred interest and to make our services more accessible and useful to you. We use “cookies” on our pages to personalise content and customise our services. We may link cookie information to Personal Data. By continuing to access this Site, you consent to the use of cookies on this Site. You may choose to refuse the use of cookies through the settings on your browser. By doing so, you may not be able to have the full accessibility and functionality of our services.

Note: We have no control over the cookies used by third parties.


We do not disclose or sell your personal information to third parties for their marketing purposes. By accessing our services and providing your Personal Data upon registration, you have permitted us to contact you via emails, messages, or other available electronic devices in the future. This includes permission to receive our mailing services such as promotions, special offers, latest products, and so on, that you may be interested in. You may choose to indicate that you do not wish to receive any marketing communications from us in the settings page.

Terms and Conditions

Please review our Terms and Conditions for more details.

General Information

  • Payment services use your credit card number, your name and surname to verify and process your payments for our products.
  • Postal services use your first name, last name, and physical address to arrange the product delivery for you.

Contact Us

Email us at and ask:

  • To receive the copy of your personal details we have collected
  • To delete your personal details from our system
  • To withdraw your consent (if you previously agreed to provide us with the data, but then changed your mind)
  • Any other questions or feedbacks about our Privacy Policy

We are doing our best to guarantee the security of your personal details while keeping and using them.

Thank you for your cooperation!Last Updated: 01/12/2020