Shipping & Handling

Shipping & Handling

Kichimall emphasizes on bringing our customers great value and service. Therefore, we provide FREE shipping from our warehouses in China by ePacket or EMS and in the USA by USPS.

Moreover, we are proud to offer international shipping services to over 200 countries. If you happened to be from one of those countries that we are unable to ship to, you may email us at for further assistance. We will inform you once online shopping and shipping is made available in your location.

Shipping Time

Shipping time varies by location. These are our estimates:

Status of Order

Order Successful

You will receive an email confirmation from us once you have successfully placed your order. If you have any changes to your order, please contact us within 12 hours.


Processing time for bulk orders will be based on the item with the longest processing time. Do note that small quantity of orders may still need 2-5 days processing time depending on stock availability.

Note: Max delivery time – 45 business days

*This does not include our 2-5 days processing time.

Tracking Order

You will receive an email with a tracking number once your order is shipped.

Note: Some order may not be able to track due to free shipping.

For logistical reasons, items in the same purchase may be sent in separate packages even if you have specified combined shipping.


We are not responsible for any custom fees once the items are shipped. By purchasing our items, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Contact Us

If you have any enquires or issues about Kichimall, please drop us a text at our customer service hotline +65 9743 3066 or email us at Our team will be more than happy to help you out.

Last updated: 01/12/2020